There is nothing worse than paying for something for it not to work as expected, advertised or sold. Sometimes things break, have faults or aren't performing to the specifications. This is where a warranty covers you the consumer. Why should it be any different with the service industry? With Tactic Pest Control, there is no difference! Our warranties and Guarantees are there to protect you and to give you confidence that you will get what you have paid for.
Tactic Pest Control is not like other Pest Management companies. We are confident in our ability to protect your home which is why we offer Warranties on our work.
Something that should be understood, Pests never 'come back' (in the sense that once a cockroach is dead, it's dead!) however environmental pressures, climatic conditions or an explosion in pest numbers can see pest migrate to your home after it has been treated. In some circumstances the initial treatment may not have been able to affect every single harbourage or nest in your home. That is why we offer the strongest warranties in the business. In essence, what we are saying to you when you engage us is:
We will return as soon as possible, assess and retreat where necessary. Guaranteed.*
Home Pest Control Warranties
Most of our treatments come with a very generous warranty period, however due to the nature of some pests, the types of control methods allowed or available and this tropical environment, it is sometimes untenable to offer long warranties or even any warranty at all. As stated, most services are backed by a warranty or by our 100% Satisfaction Guarantee. Below is a list of popular services and Warranties.
Rodent Program – Maximum 4 return visits Satisfaction Guarantee
Annual mosquito program - 12 month Warranty
Biting insects such as wasps/bees - 100% Satisfaction Guarantee
Termite Control Warranties
Termite treatments depending on what we have carried out and what treatment agent has been used, Tactic Pest Control cover your home with some very strong warranties. For Track Through Treated Zones using products such as Termidor or Altriset, your home remains under warranty for 8 years*. For Treated Zone Barrier systems using Biflex, the warranty remains in place for 5 years*.
The purpose of the Track Through Treated Zone is to encourage termites to track through the Treated zone and for those termites to take the treatment agent back to the nest to eliminate every termite in the colony. Each year to maintain the warranty, an inspection is required. Most of our customers take this opportunity to have their home treated for other pests and this attracts a combination discount!
Things you need to know about the Warranty
Depending on the type of pest treated, we offer you a full 12 month return policy Warranty. That is; where if you have a ‘re-infestation' of the treated pest, or the treatment has not effectively dealt with the problem, you can call us back and we will re-treat free of charge. *Some things you should know:
Warranty claims are known as 'Service Calls'. A service call is not a complete re-treatment but a thorough investigation and re-application to areas where the treatment has either not been applied in all areas required or conditions have caused some of the treated areas to fail. We do not offer money back immediately upon a request of a service call. Our satisfaction Guarantee allows for us to attempt to rectify the situation within 30 days (the outcome may take longer) and if we can't resolve the issue, we will give you your money back.
Warranty does not begin again from a service call. The Warranty begins from the initial date of the completed treatment and then continues until the date of expiration.
On annual services we send reminder letters to you 1 month before the treatment is due. We encourage you to book in your renewal service within 7 days of the anniversary to increase the efficacy of the treatment meaning you will not have to call us back because you won't have a problem!
You must contact us immediately if you suspect the treatment is not working. We do not get upset by service calls, we want you to let us know, after all, this is what you have paid for.
Even though we will really try for you, we cannot always fit you in immediately as our business operates on 'pre-bookings' where a majority of clients book a month in advance. Because we want you to be happy, we do everything we can to service your home as soon as possible.
We keep accurate records of our services both for your benefit and the benefit of training our technicians. We always aim to send the same technician to your home to rectify the situation as the Technician is familiar with your property. If we have performed two service calls after the initial treatment within 3 months, the field manager will attend with the technician to see if there is an issue which needs further investigation or the technician requires further training. If you were not happy with the service you received, please let us know and we can send a different Technician or if it is a training issue, you can request the Field Manager to attend with the Technician. We ask for your patience & understanding in this regard.
Our Technicians usually take service calls personally! Yes, personally! They aren't offended by your warranty claim but are perturbed that they may have missed something in their treatment. For our Technicians it is about professionalism and wanting to be the best at what they do. We are proud of this response and encourage it.
Note: It is important that you contact us as soon as you discover the problem, don't wait until your warranty has expired. We operate on an honesty and 'within reason' system when it comes to Warranty claims. 99.9% of our clients are honest and understand that the treatment can only last a maximum of 12 months and that it does begin to lose its efficacy after about 330-340 days. This is mainly due to the types of products allowed to be used and their residual effect coupled with our very humid environment and immense pest pressure.
How to Claim
It's easy. No ridiculous forms to fill out, no hoops to jump through, if you have a problem, phone or email us and we will check against our records to see if you are still covered and organise a convenient time to come out and see to the problem.